Loyal Readers or
Subscribers?
By Kate Schultz
When you think
of your subscriber base, do you have loyal e-zine readers or just a
bunch of subscribers?
You can develop legions of loyal readers by developing an interactive
relationship with your readers through the use of some proven reader
response mechanisms.
A "Reader Response Mechanism" is merely a tool that encourages your
readers to respond to your messages by sending you requested information.
1. Letters To The Editor
Ask your readers for opinions and then feature one or more of their
opinions in your newsletter. Pretty soon you'll be getting letters to
the editor about letters to the editor. Always ask, "So, what
do you think?"
2. Ask The Expert
This type of column provides you with the opportunity to find out exactly
what your readers want to know. Answer your readers' questions and then
carefully consider how to best use this information when developing
material for future issues. By providing the answers to these questions,
you also present yourself as an expert and boost your credibility with
your readers.
3. Survey Your Readers
This can be done easily enough by sponsoring a "Question of the Week,"
or placing polls or surveys on your Website. I often hear publishers
lament their poor response from surveys. Perhaps this is because they
are asking for too much too soon. For best results, follow these 4 simple
rules:
a. Keep it short: Even your loyal readers are busy. Don't
make them jump through a lot of hoops. Completing the
survey should take less than 30 seconds or you've lost
them.
b. Make it easy to use: If it's an e-mail survey, give
them a separate e-mail address to use. If it's a link to
an online poll or survey, limit it to three multiple
choice answers -- click three times and submit.
c. Create an entertaining survey or poll. Think "Cosmo
Quiz!"
d. Keep it anonymous: Always provide the option for your
readers to submit their answers anonymously, if they
choose.
Post the results in every newsletter. If you have a question of the
week and post your results, sooner or later even the diehards will be
curious enough to participate.
4. Hold Contests
Offer a valuable prize in exchange for demographic information. Put
an entry form on your site and try to gather some basic demographic
information such as: age, gender, and zip code. Always include an area
for free-form comments. Of course, you need to collect their e-mail
address so that you can notify the winner. Be sure to disclose what
you will do with the information provided. Popular contest prizes are
books, videos, CDs and software. Choose one that will be of interest
to your readers.
5. Meet And Greet
Get out and meet your readers face to face. If you are attending trade
shows, events, demonstrations or workshops, use these events to meet
with and talk to your readers. Participating as a guest on radio programs
is another excellent way to actually get to know your subscribers.
When you ask for feedback from your readers, you learn about their passions
and interests. Armed with this very specific information ABOUT your
readers, FROM your readers, you can present them with high quality,
relevant content. The more they like your e-zine, the more likely they
are to go from passive readers to active participants in your newsletter
community.
Kate Schultz is the founder of
the renowned EzineUniversity, and the co-founder of E-Zinez -- the premier
newsletter for e-zine publishers. Her new book, “Ezine Adrenaline:
How to Create, Publish and Market A Profitable E-Zine on the Internet”
is the definitive guide to high-octane e-zine marketing, and contains
the fastest cash-producing e-zine tactics that give a dose of adrenaline
to any Web business.
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